How do I know if I've paid successfully and obtain a payment receipt?

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• I've paid with crypto and received payment confirmation email from CoinPayments but I have not received booking confirmation email yet. Why?

  The confirmation that CoinPayments sent you is that they have received your payment request. However, your transaction needs to be successfully processed on the blockchain before we can initiate the booking process which sometimes can take from 40 ...

• How do I know I have a valid booking that was confirmed by the hotel?

  Once you have successfully placed a booking on the marketplace, you will receive a booking confirmation email from LockTrip. This means that your reservation is confirmed along the distribution channel. You can always contact the property and provide ...

• Can I still place my booking if I do not know the name of the second guest?

  The name fields are required, however, if you do not know the name of the second guest either enter the name of the first guest again as a placeholder. Once placed, the booking is not amendable so please double-check there are no typos in the booking ...

• How will I know that I am refunded?

  Once your refund has been processed by LockTrip, you will receive a Refund confirmation email to the email address associated with your account.

• What happens when a booked and paid property gets closed before my trip?

  In the unlikely event the original accommodation booked is closed, overbooked or is experiencing an unexpected maintenance problems and/or cannot provide/honor the room(s) booked, we will offer you an alternative accommodation of a similar standard ...