Can I book a room on the same day of my arrival?

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• Why is the room I selected unavailable?

  This might happen if another customer is trying to book the same offer simultaneously with you. If they don’t proceed with the booking within a certain timeframe, the reservation will be lifted and the room will become available again. 

• How long in advance can I book my hotel?

  In most cases, you can book your hotel room 12 or even 18 months in advance, however, this varies strictly by hotel, destination and time of year.

• What is the maximum number of rooms that I can book in one reservation?

  You can book up to 4 rooms simultaneously.  Note: Group bookings are currently not available on LockTrip.com. If you decide to place 2 or more separate bookings for a total of 5 or more rooms, your reservations will be at risk of cancellation since ...

• What is the difference between double and twin room?

  A twin room has two separate beds, while a double room has one queen- or king-size double bed.

• The rate I booked was "Double or Twin Room". How do I inform the hotel that I want a room with 2 separate beds?

  Special requests should be communicated directly with the property and are subject to availability. You can contact them and request a room with two separate beds.