Do I have to present my credit card upon check-in?

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• Do I have to present my ID upon check-in?

  Yes, the property will require your government-issued photo ID upon arrival in order to check you in.

• I made the payment and my credit card was charged but instead of reservation I received a mail that my booking is pending confirmation. Why is that?

  All the available offers on LockTrip are subject to confirmation by the accommodation provider. If you receive a Pending Confirmation email, this means that your booking request was processed but we are still waiting to receive the property's ...

• Can I ask for early check-in or late check-out?

  Special requests should be communicated directly with the property and are subject to approval.

• How can I pay on LockTrip?

  LockTrip accepts payments in fiat and crypto currencies. You can pay with your credit/debit card, Hydra wallet or private crypto wallet. HYDRA wallet payments are currently under maintenance due to mainnet migration.

• Can I pay on site?

  Yes, this option is available for some of the properties in our inventory but not for all. You can find these offers by looking for a special tag "Pay at hotel" which is listed next to the offer. We won’t charge your credit card but the card details ...