Do I have to present my ID upon check-in?

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• Do I have to present my credit card upon check-in?

  Usually no, but it's important to review the policies of your booked offer. Certain hotels may necessitate a deposit or a card on file for incidental charges. You can locate this information in the hotel's listing Policies on the marketplace. If ...

• Can I ask for early check-in or late check-out?

  Special requests should be communicated directly with the property and are subject to approval.

• I made the payment and my credit card was charged but instead of reservation I received a mail that my booking is pending confirmation. Why is that?

  All the available offers on LockTrip are subject to confirmation by the accommodation provider. If you receive a Pending Confirmation email, this means that your booking request was processed but we are still waiting to receive the property's ...

• Can I book a room on the same day of my arrival?

  Yes, just double-check that the front desk will be working at the time you intend to check in.

• How is LockTrip able to offer such great deals?

  ​We work closely with carefully selected strategic leading travel partners and apply a unique reverse-auctioning mechanism that allows us to effectively present the best deals and offers to our customers.