How long will it take for the property to get my booking information?
Usually it takes up to 24 hours as the booking needs to be synchronized with the property's reservation system.
Note: If you place a same-day booking, the synchronization will be faster and the booking will be visible in the property's reservation system within an hour or less.
Will my room be still available if I arrive late at the property?
The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...
How will I get my money back after a cancellation?
When you cancel within the free cancellation period, LockTrip will refund the amount back to the same card you used when the booking was placed. In case you have paid with crypto, we will need the address to your private wallet in order to initiate ...
Where can I find the property's contact details?
You can find the property's address on the marketplace, as well as in your booking confirmation email. There you will also find the contact number for the property you have booked. Note: You can look up the contact details by searching the ...
What will happen if I don't show up for the reservation?
The property will apply their no-show policy and your booking will be cancelled in their system. You won't be entitled to a refund in this case.
Can I make changes to my booking?
You won't be able to make amendments to your booking through LockTrip.com once placed. Any modifications should be arranged directly with the property and are subject to approval. Changes due to unforeseen circumstances are determined by the policies ...