How will I get my money back after a cancellation?
When you cancel within the free cancellation period, LockTrip will refund the amount back to the same card you used when the booking was placed.
In case you have paid with crypto, we will need the address to your private wallet in order to initiate the refund.
Where can I find the cancellation policy?
The cancellation policy of the offer selected is available for review before you proceed with the payment: After you place a booking, a copy of this information will be provided in your confirmation email. You will also find it in your Dashboard on ...
How long will it take for the property to get my booking information?
Usually it takes up to 24 hours as the booking needs to be synchronized with the property's reservation system. Note: If you place a same-day booking, the synchronization will be faster and the booking will be visible in the property's reservation ...
Will my room be still available if I arrive late at the property?
The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...
When do I get a confirmation email?
The booking confirmation email is usually received within an hour or less. Sometimes our emails get misdirected to your Spam folder, so make sure to double check there in case you haven't received your booking confirmation email yet.
How will I know that I am refunded?
Once your refund has been processed by LockTrip, you will receive a Refund confirmation email to the email address associated with your account.