I've paid with crypto and received payment confirmation email from CoinPayments but I have not received booking confirmation email yet. Why?

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• When do I get a confirmation email?

  The booking confirmation email is usually received within an hour or less. Sometimes our emails get misdirected to your Spam folder, so make sure to double check there in case you haven't received your booking confirmation email yet.

• I made the payment and my credit card was charged but instead of reservation I received a mail that my booking is pending confirmation. Why is that?

  All the available offers on LockTrip are subject to confirmation by the accommodation provider. If you receive a Pending Confirmation email, this means that your booking request was processed but we are still waiting to receive the property's ...

• What should I do if I don't receive booking confirmation email?

  You might find the email in your Spam inbox so we recommend checking it before contacting our customer support. If you cannot find it there, send us а support ticket or mail us at support@locktrip.com.

• Do I need to show my booking confirmation email at the hotel reception desk?

  No, all you need is a government-issued photo ID and the reception staff will pull up your booking from the reservation system.

• How do I know if I've paid successfully?

  Once a successful payment has been completed, you will receive a payment confirmation email from us. You might find the email in your Spam inbox so we recommend checking there before contacting our customer support. If you cannot find it and your ...