I try to log in using Google but it shows me that this email is already registered and I need to enter my Gmail and password manually. Why?

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• I want to change my current password. How do I do that?

  Log out from your account if you are currently logged in and access the login interface. After providing your email, click on the "Forgot password?" button. You will receive an email with a reset link. Once followed, you will be able to create a new ...

• Do I need to have a registration with LockTrip.com to be able to make a booking?

  Yes, you need to register and to verify your email address. ​ Note: If you choose to register with one of our instant login methods available (Google, Facebook, or Twitter), your account will be verified automatically.

• I forgot my password. How do I reset it?

  To reset your password, access the login interface and provide your email. On the next screen, you will find the "Forgot Password?" button below the password entry box. Upon clicking it, the system will prompt you to provide the email associated with ...

• Do I need to show my booking confirmation email at the hotel reception desk?

  No, all you need is a government-issued photo ID and the reception staff will pull up your booking from the reservation system.

• I have a discount code. How can I apply it?

  To use your discount code, you have to enter it during the sign-up on the marketplace. Please navigate to the login interface and choose your preferred sign-up method. You can register manually with your personal email or use your Google, Facebook, ...