I’ve booked a room for myself but need to add another guest to my booking. How do I do it?
If you want to add a second guest to your existing booking, you need to contact the property and arrange it with them directly as it is subject to their approval.
Alternatively, you can email your request to
support@locktrip.com, and we will forward it to the property on your behalf.
Note: Adding a person to your reservation may be subject to additional fees imposed by the property.
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Why is the room I selected unavailable?
This might happen if another customer is trying to book the same offer simultaneously with you. If they don’t proceed with the booking within a certain timeframe, the reservation will be lifted and the room will become available again.
Can I still place my booking if I do not know the name of the second guest?
The name fields are required, however, if you do not know the name of the second guest, you can enter the name of the first guest again as a placeholder. Once placed, the booking is not amendable so please double-check there are no typos in the ...
Do I need to show my booking confirmation email at the hotel reception desk?
No, all you need is a government-issued photo ID and the reception staff will pull up your booking from the reservation system.
Will my room be still available if I arrive late at the property?
The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...
I want to cancel my booking.
You can cancel your booking at any time through your Dashboard. Depending on the cancellation policy of the offer you've booked, you will be eligible for a full, partial, or no refund. Please note that the payment processing fees are non-refundable. ...