Is there a fee to cancel my reservation?
If you decide to cancel your booking, you will be charged as per the cancellation policy of the offer you have booked.
I want to cancel my booking.
You can cancel your booking at any time through your Dashboard. Depending on the cancellation policy of the offer you've booked, you will be eligible for a full, partial or no refund.
What is the maximum number of rooms that I can book in one reservation?
You can book up to 4 rooms simultaneously. Note: Group bookings are currently not available on LockTrip.com. If you decide to place 2 or more separate bookings for a total of 5 or more rooms, your reservations will be at risk of cancellation since ...
What happens if I show up for the second night of my reservation?
If you do not inform the property before the check-in date about your delayed arrival, they will apply the no-show policy and your booking will be cancelled in their system. You won't be entitled to a refund in this case.
What will happen if I don't show up for the reservation?
The property will apply their no-show policy and your booking will be cancelled in their system. You won't be entitled to a refund in this case.
Can I change the property I booked?
This is not possible. Hotels in our inventory are not interchangeable. Each offer comes with specific cancellation and refund policies provided by the very hotel. If you would want to change your booking to one in a different hotel, what you can do ...