What if I need a special type of hotel room (with a view, non–smoking, accessible, etc.)?

You can find additional information about the room in the "View all amenities" section of the selected offer. If it is not specified there, but the property description informs of such availability, you should contact the property and ask them if your request can be approved.

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• The rate I booked was "Double or Twin Room". How do I inform the hotel that I want a room with 2 separate beds?

  Special requests should be communicated directly to the property and are subject to availability. You can contact them to request a room with two separate beds. Alternatively, you can email your request to support@locktrip.com, and we will forward it ...

• How long in advance can I book my hotel?

  In most cases, you can book your hotel room 12 or even 18 months in advance, however, this varies strictly by hotel, destination and time of year.

• Do I need to show my booking confirmation email at the hotel reception desk?

  No, all you need is a government-issued photo ID and the reception staff will pull up your booking from the reservation system.

• Will my room be still available if I arrive late at the property?

  The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...

• I’ve booked a room for myself but need to add another guest to my booking. How do I do it?

  If you want to add a second guest to your existing booking, you need to contact the property and arrange it with them directly as it is subject to their approval. Alternatively, you can email your request to support@locktrip.com, and we will forward ...