Where can I find the property's contact details?
You can find the property's address on the marketplace, as well as in your booking confirmation email. There you will also find the contact number for the property you have booked.
Note: You can look up the contact details by searching the property's name and destination on Google or by visiting the property’s official website.
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Where can I find the booking details and hotel and room policies?
We’ll send you the booking details in a confirmation mail to the email address you used to register on the marketplace. Alternatively, you can visit your personal LockTrip Dashboard, go to the My Trips section and find your booking under the Upcoming ...
Will my room be still available if I arrive late at the property?
The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...
What happens when a booked and paid property gets closed before my trip?
In the unlikely event the original accommodation property booked is closed, overbooked or is experiencing an unexpected maintenance problems and/or cannot provide/honor the room(s) booked, we will offer you an alternative accommodation of a similar ...
Where can I find the cancellation policy?
The cancellation policy of the offer selected is available for review before you proceed with the payment: After you place a booking, a copy of this information will be provided in your confirmation email. You will also find it in your Dashboard on ...
Why is my property listed on LockTrip?
The reason you see your property listed on LockTrip.com is because you've authorized a third party to redistribute it. Currently, LockTrip sources inventory from the leading wholesalers in the travel industry. This means we receive offers for your ...