Where can I find the property's contact details?
You can find the property's address on the marketplace, as well as in your booking confirmation email. There you will also find the contact number for the property you have booked.
Note: You can look up the contact details by searching the property's name and destination on Google or by visiting the property’s official website.
Where can I find the booking details and hotel and room policies?
We’ll send you the booking details in a confirmation mail to the email address you used to make your reservation. Alternatively, you can visit your personal LockTrip Dashboard, go to My Trips and find your booking under the Upcoming tab.
Will my room be still available if I arrive late at the property?
The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...
Where can I find the cancellation policy?
The cancellation policy of the offer selected is available for review before you proceed with the payment: After you place a booking, a copy of this information will be provided in your confirmation email. You will also find it in your Dashboard on ...
What if I need a special type of hotel room (with a view, non–smoking, accessible, etc.)?
You can find additional information about the room in the "More Details" section of the selected offer. If it is not specified there, but the property description informs of such availability, you should contact the property and ask them if your ...
Why is my property listed on LockTrip?
The reason why you are seeing your property listed on LockTrip.com is because you have authorized a third party to re-distribute it. Currently, LockTrip is sourcing inventory from the leading wholesalers in the travel industry. This means that we ...