Why is the room I selected unavailable?
This might happen if another customer is trying to book the same offer simultaneously with you. If they don’t proceed with the booking within a certain timeframe, the reservation will be lifted and the room will become available again.
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What if I need a special type of hotel room (with a view, non–smoking, accessible, etc.)?
You can find additional information about the room in the "View all amenities" section of the selected offer. If it is not specified there, but the property description informs of such availability, you should contact the property and ask them if ...
What is the difference between double and twin room?
A twin room has two separate beds, while a double room has one queen- or king-size double bed.
The rate I booked was "Double or Twin Room". How do I inform the hotel that I want a room with 2 separate beds?
Special requests should be communicated directly to the property and are subject to availability. You can contact them to request a room with two separate beds. Alternatively, you can email your request to support@locktrip.com, and we will forward it ...
Will my room be still available if I arrive late at the property?
The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...
How are the room rates displayed on LockTrip.com - per person, per room or per night?
The rates displayed are for the requested time period. This means that we will show you the total accommodation cost for your entire stay.