Will my room be still available if I arrive late at the property?

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• Why is the room I selected unavailable?

  This might happen if another customer is trying to book the same offer simultaneously with you. If they don’t proceed with the booking within a certain timeframe, the reservation will be lifted and the room will become available again. 

• How long will it take for the property to get my booking information?

  Usually it takes up to 24 hours as the booking needs to be synchronized with the property's reservation system. ​ Note: If you place a same-day booking, the synchronization will be faster and the booking will be visible in the property's reservation ...

• The rate I booked was "Double or Twin Room". How do I inform the hotel that I want a room with 2 separate beds?

  Special requests should be communicated directly to the property and are subject to availability. You can contact them to request a room with two separate beds. Alternatively, you can email your request to support@locktrip.com, and we will forward it ...

• What happens when a booked and paid property gets closed before my trip?

  In the unlikely event the original accommodation property booked is closed, overbooked or is experiencing an unexpected maintenance problems and/or cannot provide/honor the room(s) booked, we will offer you an alternative accommodation of a similar ...

• Why is my property listed on LockTrip?

  The reason you see your property listed on LockTrip.com is because you've authorized a third party to redistribute it. Currently, LockTrip sources inventory from the leading wholesalers in the travel industry. This means we receive offers for your ...