Cancellations and Refunds FAQ
How will I know that I am refunded?
Once your refund has been processed by LockTrip, you will receive a Refund confirmation email to the email address associated with your account.
How will I get my money back after a cancellation?
When you cancel within the free cancellation period, LockTrip will refund the amount back to the same card you used when the booking was placed. In case you have paid with crypto, we will need the address to your private wallet in order to initiate ...
What happens if I show up for the second night of my reservation?
If you do not inform the property before the check-in date about your delayed arrival, they will apply the no-show policy and your booking will be cancelled in their system. You won't be entitled to a refund in this case.
What will happen if I don't show up for the reservation?
The property will apply their no-show policy and your booking will be cancelled in their system. You won't be entitled to a refund in this case.
Where can I find the cancellation policy?
The cancellation policy of the offer selected is available for review before you proceed with the payment: After you place a booking, a copy of this information will be provided in your confirmation email. You will also find it in your Dashboard on ...
Is there a fee to cancel my reservation?
If you decide to cancel your booking, you will be charged as per the cancellation policy of the offer you have booked.
I want to cancel my booking.
You can cancel your booking at any time through your Dashboard. Depending on the cancellation policy of the offer you've booked, you will be eligible for a full, partial or no refund.