Marketplace FAQ
How can I get a discount code?
To obtain a discount code, you have two options: 1. You can receive one through the network of the LockTrip Affiliates, or 2. You can follow the campaings on our social media pages Instagram and Facebook. Make sure to stay updated with us for the ...
Am I protected as a LockTrip customer? Is it safe to book?
Yes! LockTrip introduces five extra layers of protection for the customers since all bookings are covered by our unique Customer Protection Policy: 1. 100% Pre-Booking Payment Guarantee When a customer pays for a hotel stay through LockTrip, this ...
Why is my property listed on LockTrip?
The reason you see your property listed on LockTrip.com is because you've authorized a third party to redistribute it. Currently, LockTrip sources inventory from the leading wholesalers in the travel industry. This means we receive offers for your ...
How can I list my property on LockTrip?
At this stage, self-listings for hotels and rental homes are not yet available. We will make a dedicated announcement once this feature goes live. You can follow us on Medium where you can check our progress and keep up with LockTrip updates.
Refer & Earn - what is it and how it works?
LockTrip.com gives you the opportunity to make a passive income by taking advantage of our Affiliate Program. Everyone you refer will be accredited as your referral for life and will generate you a 3% commission on all of the bookings they make with ...
I have a discount code. How can I apply it?
To use your discount code, you have to enter it during the sign-up on the marketplace. The discount applies only to your first booking. Note: Please note that self-referring is not allowed. You can read more in our Affiliate Terms & Conditions. ...
Are there any special discounts for service members, students, pensioners or people with disabilities available on LockTrip?
LockTrip.com provides the lowest possible prices universally and unconditionally to all its users by stripping down the rates to the minimum. Therefore, it's not possible to apply additional discounts to the confirmed prices.
Is there any difference between the web version of the marketplace and the app?
The LockTrip mobile app is still under continuous development and in some rare cases it might be a step behind from the desktop version of the marketplace. Should you have any issues while using the app, please access LockTrip.com from the browser of ...
Is the marketplace available on app?
Yes, the LockTrip mobile app is available for download both on the App Store and on Google Play.
What is LockTrip.com?
LockTrip is a next generation blockchain-based hotel marketplace established in 2017 with the mission of making travel more affordable and rewarding for everyone. We focus on empowering our customers by providing a platform where they can explore, ...
I compared prices with another booking site and LockTrip was more expensive. You claimed your prices were 20% cheaper.
Prices on LockTrip are 20% cheaper on average. Individual cases will deviate around this average. It is, therefore, possible that LockTrip shows the same or even a slightly higher price for a certain property. On the other hand, you will also find ...
Can I use my reward points or loyalty points to book a hotel with LockTrip in order to get a price reduction?
Reedeming your reward/loyalty points is only possible through the respective hotel chain/organization directly.
Can I book flights along with the accommodation on LockTrip.com?
Travel packages that include flights, shuttles and other means of transport are currently not available on LockTrip.
How do I make a new search?
A dedicated New Search Box located on the top side of the page will be available for you once you retrieve the results for a specific property. Before this step, the Main Search Box is available on every page so you can simply substitute the ...
How does the map work?
The map shows all the properties that we offer based on the search you make (location, number of guests, check-in and check-out dates, rating, etc.). Note: Searches are limited to a certain radius. If you want to look for accommodation in another ...
How many properties are available on the marketplace?
Currently, there are more than 2 million hotels and private properties available for booking on LockTrip.com
Is there any difference if I am logged in or not?
Yes, users who are not logged in are not able to see the prices. Locktrip is a closed user group type of marketplace and since our prices are significantly below the industry standards, we are not allowed to disclose them publicly. This means that no ...
Is it cheaper to book through LockTrip or directly with the property?
In most cases, booking with LockTrip will be cheaper, especially when looking for smaller-sized hotels or searching in higher-budget destinations. To find the best offers please use our unique discount score feature which will help you to identify ...
How is LockTrip able to offer such great deals?
We work closely with carefully selected strategic leading travel partners and apply a unique reverse-auctioning mechanism that allows us to effectively present the best deals and offers to our customers.