Marketplace FAQ
Am I protected as a LockTrip customer? Is it safe to book?
Yes! LockTrip adds 5 additional layers of protection to the customer since all bookings are covered by our unique customer protection policy: 1. 100% Guarantee on Payments pre Booking Confirmation Protection Once a customer makes a payment for a ...
Why is my property listed on LockTrip?
The reason why you are seeing your property listed on LockTrip.com is because you have authorized a third party to re-distribute it. Currently, LockTrip is sourcing inventory from the leading wholesalers in the travel industry. This means that we ...
How can I list my property on LockTrip?
At this stage, self-listings for hotels and rental homes are not yet available. We will make a dedicated announcement once this feature goes live. You can follow us on Medium where you can check our progress and keep up with LockTrip updates.
Refer & Earn - what is it and how it works?
LockTrip.com gives you the opportunity to make a passive income by taking advantage of our affiliate program. Everyone you refer will be accredited as your referral for life and will generate you a 3% commission on all of the bookings they make with ...
I have a discount code. How can I apply it?
To use your discount code, you have to enter it during the sign-up on the marketplace. Please navigate to the login interface and choose your preferred sign-up method. You can register manually with your personal email or use your Google, Facebook, ...
Are there any special discounts for service members, students, pensioners or people with disabilities available on LockTrip?
LockTrip.com offers the lowest possible prices universally and unconditionally to all of its users by stripping down the rates to the minimum. For this reason, it is not possible to add further discounts on the confirmed prices.
Is there any difference between the web version of the marketplace and the app?
The LockTrip mobile app is still under continuous development and in some rare cases it might be a step behind from the desktop version of the marketplace. Should you have any issues while using the app, please access LockTrip.com from the browser of ...
Is the marketplace available on app?
Yes, the LockTrip mobile app is available for download both on the App Store and on Google Play.
What is LockTrip.com?
LockTrip is a new generation Online Travel Agency founded in 2017 with a revolutionary sharing economy model built and funded by a community of travel enthusiasts, which aims to empower accommodation properties as well as travelers by cutting out ...
I compared prices with another booking site and LockTrip was more expensive. You claimed your prices were 20% cheaper.
Prices on LockTrip are 20% cheaper on average. Individual cases will deviate around this average. It is, therefore, possible that LockTrip shows the same or even a slightly higher price for a certain property. On the other hand, you will also find ...
Can I use my reward points or loyalty points to book a hotel with LockTrip in order to get a price reduction?
Reedeming your rewards/loyalty is only possible through the respective hotel chain/organization directly.
Can I book flights along with the accommodation on LockTrip.com?
Travel packages that include flights, shuttles and other means of transport are currently not available on LockTrip.
How do I make a new search?
A dedicated New Search Box located on the top side of the page will be available for you once you retrieve the results for a specific property. Before this step, the Main Search Box is available on every page so you can simply substitute the ...
How does the map work?
The map shows all the properties that we offer based on the search you make (location, number of guests, check-in and check-out dates, rating, etc.). Note: Searches are limited to a certain radius. If you want to look for accommodation in another ...
How many properties are available on the marketplace?
Currently, there are more than 2 million hotels and private properties available for booking on LockTrip.com
Is there any difference if I am logged in or not?
Yes, users who are not logged in are not able to see the prices. Locktrip is a closed user group type of marketplace and since our prices are significantly below the industry standards, we are not allowed to disclose them publicly. This means that no ...
Is it cheaper to book through LockTrip or directly with the property?
In most cases, booking with LockTrip will be cheaper, especially when looking for smaller-sized hotels or searching in higher-budget destinations. To find the best offers please use our unique discount score feature which will help you to identify ...
How is LockTrip able to offer such great deals?
We work closely with carefully selected strategic leading travel partners and apply a unique reverse-auctioning mechanism that allows us to effectively present the best deals and offers to our customers.