How do I permanently delete my account?

You will find the option to delete permanently your account in the Profile tab on your Dashboard.

Upon clicking on the button "Delete Account", you will need to confirm your email address in order to proceed with the deletion.

Once confirmed, your account will be permanently deleted.

You can also delete your account from the Profile tab in the LockTrip mobile app.

Note: You will lose all your account information so please make sure that you do not have any active bookings, assets in the wallet etc. as the account cannot be retrieved once deleted and we have no way to recover it.

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• Can I recover the account?

  No. Deleting your account with LockTrip exercises your right to be forgotten, meaning it is permanently erased from the database. However, you can always create a new account.

• How do I verify my account?

  If you choose to register with your personal email, we will send a verification code to it. During the registration process, a pop-up window will provide you with the option to enter the code. Once you have successfully verified your account, you ...

• Is it possible to make bookings for another person through my account?

  Yes, ensure that the guest name is accurately entered, and don't foget to inform them about the policies of the offer.

• How will I know that I am refunded?

  Once your refund has been processed by LockTrip, you will receive a Refund confirmation email to the email address associated with your account.

• I try to log in using Google but it shows me that this email is already registered and I need to enter my Gmail and password manually. Why?

  If you have created your account by manually entering your email and password, neither Google nor Facebook or Twitter can be used as an alternative login method.