I need a tax invoice. How do I get one?
There are two types of tax invoices that can be issued by our accounting: private and corporate depending on who processes the payment. In case you pay with your personal credit card, we will need your personal details and the company name in order to issue a private tax invoice. If it is the company that pays for your business trip, you will have to provide the company details.
Please send us an email requesting a tax invoice at
support@locktrip.com and we will issue one for you.
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Do I need to have a registration with LockTrip.com to be able to make a booking?
Yes, you need to register and to verify your email address. Note: If you choose to register with one of our instant login methods available (Google, Facebook, or Twitter), your account will be verified automatically.
Is the city tax always included in the price?
No, the city tax is a type of a variable fee on top of the hotel rate displayed on LockTrip.com. It cannot be automatically included in the price because its rate and charging structure is strictly individual per destination and per hotel. Whether ...
When do I get a confirmation email?
The booking confirmation email is usually received within an hour or less. Sometimes our emails get misdirected to your Spam folder, so make sure to double check there in case you haven't received your booking confirmation email yet.
How can I get a discount code?
To obtain a discount code, you have two options: 1. You can receive one through the network of the LockTrip Affiliates, or 2. You can follow the campaings on our social media pages Instagram and Facebook. Make sure to stay updated with us for the ...
How will I get my money back after a cancellation?
When you cancel within the free cancellation period, LockTrip will refund the amount back to the same card you used when the booking was placed. In case you have paid with crypto, we will need the address to your private wallet in order to initiate ...