When do I get a confirmation email?

• Related Articles

• I've paid with crypto and received payment confirmation email from CoinPayments but I have not received booking confirmation email yet. Why?

  The confirmation that CoinPayments sent you is that they have received your payment request. However, your transaction needs to be successfully processed on the blockchain before we can initiate the booking process which sometimes can take from 40 ...

• What should I do if I don't receive booking confirmation email?

  You might find the email in your Spam inbox so we recommend checking it before contacting our customer support. If you cannot find it there, send us а support ticket or mail us at support@locktrip.com.

• I made the payment and my credit card was charged but instead of reservation I received a mail that my booking is pending confirmation. Why is that?

  All the available offers on LockTrip are subject to confirmation by the accommodation provider. If you receive a Pending Confirmation email, this means that your booking request was processed but we are still waiting to receive the property's ...

• Do I need to show my booking confirmation email at the hotel reception desk?

  No, all you need is a government-issued photo ID and the reception staff will pull up your booking from the reservation system.

• I need a tax invoice. How do I get one?

  There are two types of tax invoices that can be issued by our accounting: private and corporate depending on who processes the payment. In case you pay with your personal credit card, we will need your personal details and the company name in order ...