Bookings FAQ
How are the property's star rated on LockTrip?
The categories of the accommodation establishments available on LockTrip have been provided by the accommodation establishments themselves and comply with the specific regulations of each country. An accommodation establishment in one country, ...
What is the difference between double and twin room?
A twin room has two separate beds, while a double room has one queen- or king-size double bed.
Where can I find the property's contact details?
You can find the property's address on the marketplace, as well as in your booking confirmation email. There you will also find the contact number for the property you have booked. Note: You can look up the contact details by searching the ...
Why is the room I selected unavailable?
This might happen if another customer is trying to book the same offer simultaneously with you. If they don’t proceed with the booking within a certain timeframe, the reservation will be lifted and the room will become available again.
What is Adults Only hotel?
Adults Only hotels are available for guests above the age of 18 only. They offer a chilled-out atmosphere with adult-focused entertainment.
Is it possible to make bookings for another person through my account?
Yes, ensure that the guest name is accurately entered, and don't foget to inform them about the policies of the offer.
Can I book a room on the same day of my arrival?
Yes, just double-check that the front desk will be working at the time you intend to check in.
How long in advance can I book my hotel?
In most cases, you can book your hotel room 12 or even 18 months in advance, however, this varies strictly by hotel, destination and time of year.
Why do I need to provide information about the children's age?
It is essential to provide information about the children's age for several reasons: 1. Some hotels are Adults Only and providing information about the number and age of the children traveling with you filters them out of your search results. 2. ...
Can I still place my booking if I do not know the name of the second guest?
The name fields are required, however, if you do not know the name of the second guest, you can enter the name of the first guest again as a placeholder. Once placed, the booking is not amendable so please double-check there are no typos in the ...
What should I do if I don't receive booking confirmation email?
You might find the email in your Spam inbox so we recommend checking it before contacting our customer support. If you cannot find it there, send us а support ticket or mail us at support@locktrip.com.
When do I get a confirmation email?
The booking confirmation email is usually received within an hour or less. Sometimes our emails get misdirected to your Spam folder, so make sure to double check there in case you haven't received your booking confirmation email yet.
Can I make group bookings on LockTrip.com?
Group bookings are currently not available on LockTrip.com. However, you can book up to 4 rooms simultaneously. Note: Group bookings are currently not available on LockTrip.com. If you decide to place 2 or more separate bookings for a total of 5 or ...
What is the maximum number of rooms that I can book in one reservation?
You can book up to 4 rooms simultaneously. Note: Group bookings are currently not available on LockTrip.com. If you decide to place 2 or more separate bookings for a total of 5 or more rooms, your reservations will be at risk of cancellation since ...
Is the city tax always included in the price?
No, the city tax is a type of a variable fee on top of the hotel rate displayed on LockTrip.com. It cannot be automatically included in the price because its rate and charging structure is strictly individual per destination and per hotel. Whether ...
Is breakfast included in the price?
On the marketplace you will find a lot of offers with the meal plan included in the price, however, this is individual to each hotel. In case the breakfast is included in the room rate, the offer will be tagged as "Breakfast Included". If the offer ...
Are all the taxes, fees and charges included in the price?
All the extra fees are provided in the Policy of the selected room of your choice. These are variable charges, determined exclusively by the property, which are individual per each price quote and for these reasons cannot be included in the price ...
How are the room rates displayed on LockTrip.com - per person, per room or per night?
The rates displayed are for the requested time period. This means that we will show you the total accommodation cost for your entire stay.
Do you have All-Inclusive offers? What do they include?
Yes, there are a lot of All-inclusive Resorts included in LockTrip's inventory as well as hotels that have listed All-inclusive offers. Note: there is a difference between all-inclusive resorts, all-inclusive offers, and all-inclusive vacations. - ...