Can I still place my booking if I do not know the name of the second guest?

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  Once you have successfully placed a booking on the marketplace, you will receive a booking confirmation email from LockTrip. This means that your reservation is confirmed along the distribution channel. You can always contact the property and provide ...

• I’ve booked a room for myself but need to add another guest to my booking. How do I do it?

  If you want to add a second guest to your existing booking, you need to contact the property and arrange it with them directly as it is subject to their approval. Note: Adding a person to your reservation may be subject to additional fees imposed by ...

• Can I make changes to my booking?

  You won't be able to make amendments to your booking through LockTrip.com once placed. Any modifications should be arranged directly with the property and are subject to approval. Changes due to unforeseen circumstances are determined by the policies ...

• How long will it take for the property to get my booking information?

  Usually it takes up to 24 hours as the booking needs to be synchronized with the property's reservation system. ​ Note: If you place a same-day booking, the synchronization will be faster and the booking will be visible in the property's reservation ...

• I made the payment and my credit card was charged but instead of reservation I received a mail that my booking is pending confirmation. Why is that?

  All the available offers on LockTrip are subject to confirmation by the accommodation provider. If you receive a Pending Confirmation email, this means that your booking request was processed but we are still waiting to receive the property's ...