What is the maximum number of rooms that I can book in one reservation?
You can book up to 4 rooms simultaneously.
Note: Group bookings are currently not available on LockTrip.com. If you decide to place 2 or more separate bookings for a total of 5 or more rooms, your reservations will be at risk of cancellation since the hotel will identify the hidden group booking and will reject confirming all the rooms. LockTrip cannot be held accountable in the event of cancellation due to a hidden group booking.
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How do I book a travel service on LockTrip?
LockTrip's goal is to be quick and easy to use. All the offers available on the marketplace are provided to you by our suppliers on an "as is" basis. This means that we display everything that the supplier and the property forward to us. During the ...
I need a tax invoice. How do I get one?
There are two types of tax invoices that can be issued by our accounting: private and corporate depending on who processes the payment. In case you pay with your personal credit card, we will need your personal details and the company name in order ...
How long in advance can I book my hotel?
In most cases, you can book your hotel room 12 or even 18 months in advance, however, this varies strictly by hotel, destination and time of year.
Am I protected as a LockTrip customer? Is it safe to book?
Yes! LockTrip introduces five extra layers of protection for the customers since all bookings are covered by our unique Customer Protection Policy: 1. 100% Pre-Booking Payment Guarantee When a customer pays for a hotel stay through LockTrip, this ...
Can I change the property I booked?
This is not possible. Hotels in our inventory are not interchangeable. Each offer comes with specific cancellation and refund policies provided by the very hotel. If you would want to change your booking to one in a different hotel, what you can do ...