What should I do if I don't receive booking confirmation email?

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• I've paid with crypto and received payment confirmation email from CoinPayments but I have not received booking confirmation email yet. Why?

  The confirmation that CoinPayments sent you is that they have received your payment request. However, your transaction needs to be successfully processed on the blockchain before we can initiate the booking process which sometimes can take from 40 ...

• When do I get a confirmation email?

  The booking confirmation email is usually received within an hour or less. Sometimes our emails get misdirected to your Spam folder, so make sure to double check there in case you haven't received your booking confirmation email yet.

• I made the payment and my credit card was charged but instead of reservation I received a mail that my booking is pending confirmation. Why is that?

  All the available offers on LockTrip are subject to confirmation by the accommodation provider. If you receive a Pending Confirmation email, this means that your booking request was processed but we are still waiting to receive the property's ...

• Do I need to show my booking confirmation email at the hotel reception desk?

  No, all you need is a government-issued photo ID and the reception staff will pull up your booking from the reservation system.

• How do I know I have a valid booking that was confirmed by the hotel?

  Once you have successfully placed a booking on the marketplace, you will receive a booking confirmation email from LockTrip. This means that your reservation is confirmed along the distribution channel. You can always contact the property and provide ...