How do I verify my account?

If you choose to register with your personal email, we will send a verification code to it. During the registration process, a pop-up window will provide you with the option to enter the code. Once you have successfully verified your account, you will have to complete your Profile as well in order to make a booking. You can do so in the Profile tab on your Dashboard.

Note: If you choose to register with one of our instant login methods available (Google, Facebook, or Twitter), your account will be verified automatically. Similar to the registration with your personal email, you will need to complete your Profile on the Dashboard in order to make a booking.

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• Can I recover the account?

  No, deleting your account with LockTrip exercises your right to be forgotten, meaning it is permanently erased from the database. However, you can always create a new account.

• How do I permanently delete my account?

  You will find the option to delete permanently your account in the Profile tab on your Dashboard. Upon clicking on the button "Delete Account", you will need to confirm your email address in order to proceed with the deletion. Once confirmed, your ...

• Do I need to have a registration with LockTrip.com to be able to make a booking?

  Yes, you need to register and to verify your email address. ​ Note: If you choose to register with one of our instant login methods available (Google, Facebook, or Twitter), your account will be verified automatically.

• Is it possible to make bookings for another person through my account?

  Yes, ensure that the guest name is accurately entered, and don't foget to inform them about the policies of the offer.

• How will I know that I am refunded?

  Once your refund has been processed by LockTrip, you will receive a Refund confirmation email to the email address associated with your account.