How will I know that I am refunded?

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• How will I get my money back after a cancellation?

  When you cancel within the free cancellation period, LockTrip will refund the amount back to the same card you used when the booking was placed. In case you have paid with crypto, we will need the address to your private wallet in order to initiate ...

• What will happen if I don't show up for the reservation?

  The property will apply their no-show policy and your booking will be cancelled in their system. You won't be entitled to a refund in this case.

• How do I know if I've paid successfully and obtain a payment receipt?

  Once а successful payment has been completed, you will receive two emails from us: the first one will be the payment confirmation email, the second one will contain the receipt. You might find the emails in your Spam inbox so we recommend checking ...

• How do I know I have a valid booking that was confirmed by the hotel?

  Once you have successfully placed a booking on the marketplace, you will receive a booking confirmation email from LockTrip. This means that your reservation is confirmed along the distribution channel. You can always contact the property and provide ...

• How long will it take for the property to get my booking information?

  Usually it takes up to 24 hours as the booking needs to be synchronized with the property's reservation system. ​ Note: If you place a same-day booking, the synchronization will be faster and the booking will be visible in the property's reservation ...