How will I know that I am refunded?

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• How do I know if I've paid successfully?

  Once a successful payment has been completed, you will receive a payment confirmation email from us. You might find the email in your Spam inbox so we recommend checking there before contacting our customer support. If you cannot find it and your ...

• How will I get my money back after a cancellation?

  When you cancel within the free cancellation period, LockTrip will refund the amount back to the same card you used when the booking was placed. In case you have paid with crypto, we will need the address to your private wallet in order to initiate ...

• What will happen if I don't show up for the reservation?

  The property will apply their no-show policy and your booking will be cancelled in their system. You won't be entitled to a refund in this case.

• How do I know I have a valid booking that was confirmed by the hotel?

  Once you have successfully placed a booking on the marketplace, you will receive a booking confirmation email from LockTrip. This means that your reservation is confirmed along the distribution channel. You can always contact the property and provide ...

• Will my room be still available if I arrive late at the property?

  The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...