Where can I find the cancellation policy?

The cancellation policy of the offer selected is available for review before you proceed with the payment:

After you place a booking, a copy of this information will be provided in your confirmation email. You will also find it in your Dashboard on the marketplace under the Upcoming tab.

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• How will I get my money back after a cancellation?

  When you cancel within the free cancellation period, LockTrip will refund the amount back to the same card you used when the booking was placed. Please note that the payment processing fees are non-refundable. If a full or partial refund is issued ...

• Where can I find the property's contact details?

  You can find the property's address on the marketplace, as well as in your booking confirmation email. There you will also find the contact number for the property you have booked.  Note: You can look up the contact details by searching the ...

• I cannot find the answer to my question on the FAQ. What should I do?

  If you couldn’t find the information you were looking for, you can reach us by submitting a support ticket or by emailing us at support@locktrip.com. Our support team operates Monday to Friday with extended business hours: 8:00 a.m. – 12:00 a.m. EEST ...

• Where can I find the booking details and hotel and room policies?

  We’ll send you the booking details in a confirmation mail to the email address you used to register on the marketplace. Alternatively, you can visit your personal LockTrip Dashboard, go to the My Trips section and find your booking under the Upcoming ...

• Is there a fee to cancel my reservation?

  If you decide to cancel your booking, you will be charged as per the cancellation policy of the offer you have booked. Please note that the payment processing fees are non-refundable. If a full or partial refund is issued due to cancellation, these ...