Can I change the property I booked?
This is not possible. Hotels in our inventory are not interchangeable. Each offer comes with specific cancellation and refund policies provided by the very hotel. If you would want to change your booking to one in a different hotel, what you can do is cancel your reservation (charges may apply) and book the property of your preference.
What happens when a booked and paid property gets closed before my trip?
In the unlikely event the original accommodation booked is closed, overbooked or is experiencing an unexpected maintenance problems and/or cannot provide/honor the room(s) booked, we will offer you an alternative accommodation of a similar standard ...
Where can I find the property's contact details?
You can find the property's address on the marketplace, as well as in your booking confirmation email. There you will also find the contact number for the property you have booked. Note: You can look up the contact details by searching the ...
Can prices on the website change?
Prices on LockTrip are dynamic. They come from the properties and can change even while you are completing your booking steps, depending, for example, on the room availability. We cannot influence that but we will notify you if there is a price ...
Why is my property listed on LockTrip?
The reason why you are seeing your property listed on LockTrip.com is because you have authorized a third party to re-distribute it. Currently, LockTrip is sourcing inventory from the leading wholesalers in the travel industry. This means that we ...
Can I change the dates of my original booking?
Changing the dates of your original booking is not possible through LockTrip.com. Any modifications should be arranged directly with the property and are subject to approval. Changes due to unforeseen circumstances are determined by the policies of ...