Payments FAQ
How to pay with Hydra wallet?
HYDRA wallet payments are currently under maintenance due to mainnet migration. Please find below step-by-step instructions on how to use the Hydra wallet for payments: 1. At checkout, select the Pay with Hydra Wallet option. 2. Within the Hydra ...
Do I get a discount if I pay with LOC tokens?
HYDRA wallet payments are currently under maintenance due to mainnet migration. Yes, paying with LOC tokens on LockTrip gives you a 5% discount on the price of your bookings. Simply select LOC as your payment method during checkout, and the discount ...
What is Book Now Pay Later and how it works?
Book Now Pay Later is a convenient payment option that allows you to secure your booking now and pay for it at a later stage. With this feature, you can confirm your reservation immediately without having to make the full payment upfront. Instead, ...
I need a tax invoice. How do I get one?
There are two types of tax invoices that can be issued by our accounting: private and corporate depending on who processes the payment. In case you pay with your personal credit card, we will need your personal details and the company name in order ...
I've paid with crypto and received payment confirmation email from CoinPayments but I have not received booking confirmation email yet. Why?
The confirmation that CoinPayments sent you is that they have received your payment request. However, your transaction needs to be successfully processed on the blockchain before we can initiate the booking process which sometimes can take from 40 ...
I made the payment and my credit card was charged but instead of reservation I received a mail that my booking is pending confirmation. Why is that?
All the available offers on LockTrip are subject to confirmation by the accommodation provider. If you receive a Pending Confirmation email, this means that your booking request was processed but we are still waiting to receive the property's ...
Can prices on the website change?
Prices on LockTrip are dynamic. They come from the properties and can change even while you are completing your booking steps, depending, for example, on the room availability. We cannot influence that but we will notify you if there is a price ...
How do I know if I've paid successfully?
Once a successful payment has been completed, you will receive a payment confirmation email from us. You might find the email in your Spam inbox so we recommend checking there before contacting our customer support. If you cannot find it and your ...
Can I pay on site?
Yes, this option is available for some of the properties in our inventory but not for all. You can find these offers by looking for a special tag "Pay at hotel" which is listed next to the offer. We won’t charge your credit card but the card details ...
What currencies can I pay in?
You can select the currency of your choice from the menu on the top right corner of the screen (next to the Support button).
How can I pay on LockTrip?
LockTrip accepts payments in fiat and crypto currencies. You can pay with your credit/debit card, Hydra wallet or private crypto wallet. HYDRA wallet payments are currently under maintenance due to mainnet migration.