Special Requests FAQ
What if I need a special type of hotel room (with a view, non–smoking, accessible, etc.)?
You can find additional information about the room in the "View all amenities" section of the selected offer. If it is not specified there, but the property description informs of such availability, you should contact the property and ask them if ...
I’ve booked a room for myself but need to add another guest to my booking. How do I do it?
If you want to add a second guest to your existing booking, you need to contact the property and arrange it with them directly as it is subject to their approval. Alternatively, you can email your request to support@locktrip.com, and we will forward ...
The rate I booked was "Double or Twin Room". How do I inform the hotel that I want a room with 2 separate beds?
Special requests should be communicated directly to the property and are subject to availability. You can contact them to request a room with two separate beds. Alternatively, you can email your request to support@locktrip.com, and we will forward it ...
Will my room be still available if I arrive late at the property?
The property holds the room only until the latest check-in time. If you believe you will not be able to arrive before that specific hour, you need to contact the property. Otherwise, the no-show policy will be applied and your booking might get ...
Can I change the names of the guests?
Changing the name of the guests different from the booking holder should not be an issue, however, it is subject to the property's approval and needs to be arranged directly with them. Note: If during the booking process you are not certain who you ...
Can I extend my stay?
If you want to extend your stay, you can place a separate booking through LockTrip.com for the extra dates or arrange it directly with the property. You can also contact the hotel to arrange the same room for the whole duration of your extended stay ...
Can I change the dates of my original booking?
Changing the dates of your original booking is not possible directly through LockTrip.com. For any modifications, please email your request to support@locktrip.com, and our team will submit it on your behalf. Changes due to unforeseen circumstances ...
Can I change the property I booked?
This is not possible. Hotels in our inventory are not interchangeable. Each offer comes with specific cancellation and refund policies provided by the very hotel. If you would want to change your booking to one in a different hotel, what you can do ...
Can I make changes to my booking?
You won’t be able to make any changes to your booking directly through Locktrip.com once it is placed. For any modifications, please email your request to support@locktrip.com, and our team will submit it on your behalf. Changes due to unforeseen ...
Can I ask for early check-in or late check-out?
Special requests should be communicated directly with the property and are subject to approval.